Misleading and unable to problem solve.
I just purchased a 2008 used Honda Civic on Thursday Aug 7. I picked up the vehicle Saturday Aug 9 from Midtown Honda. When I picked up the vehicle I was given one key. I asked the salesman if he had a spare key and I was told "sorry we don't have a spare but come back Monday and we'll cut you one at our Service Department".
This morning I attended the dealership and proceeded to the Service Department. I explained the situation to the advisor and he told me it would cost me $160.00 for a new key.
I then went to speak to the salesman but he was not in. I spoke to the manager who told me that I would have to pay the fee in order to obtain a spare key. He did offer an apology and said he would talk to the salesman. He did not go as far as to offer me a new key. I therefore left the dealership unsatisfied with their customer service.
I feel I was mislead and I should not be required to pay for the key. I also went out of my way to attend this...
I just purchased a 2008 used Honda Civic on Thursday Aug 7. I picked up the vehicle Saturday Aug 9 from Midtown Honda. When I picked up the vehicle I was given one key. I asked the salesman if he had a spare key and I was told "sorry we don't have a spare but come back Monday and we'll cut you one at our Service Department".
This morning I attended the dealership and proceeded to the Service Department. I explained the situation to the advisor and he told me it would cost me $160.00 for a new key.
I then went to speak to the salesman but he was not in. I spoke to the manager who told me that I would have to pay the fee in order to obtain a spare key. He did offer an apology and said he would talk to the salesman. He did not go as far as to offer me a new key. I therefore left the dealership unsatisfied with their customer service.
I feel I was mislead and I should not be required to pay for the key. I also went out of my way to attend this dealership today, wheras, if I would have been told that I would have to pay for a key I would have attended Maple Honda which is very close to my home.
This was my first purchase from this dealership and will also be my last.
We only get one chance to make a good first impression. Unfortunately, Midtown Honda failed miserably.
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