disappointed
love the pool, the service when we were buying was fantastic,BUT once purchased, no instructions, no hose, no fittings, no adapters, no thermometer or list of parts we were susposed to receive,and of course no response to our emails. Very disappointed in the customer service, and have had to purchase and additional $125 of supplies to hook up the filter system to our pool. Would recommend the pool for its quality, but not the company for its service on its product.
Comments
It is normal when purchasing a DIY pool that some plumbing parts would not come with the pool from the manufacture. The manufacture supplies the main portion of the plumbing parts. It may not be all the parts that you want for the way you would like to plumb your pool but all the necessary parts. Manufactures can only supply the most common parts and the necessary parts of a swimming pool kit. Also when it becomes more economical to buy the plumbing parts from a major box store than a why would the manufacture of the swimming pool continue to supply it. It would not be economical to the consumer. When the Above ground swimming pool leaves the manufacturing plant they do not know if it is going to a swimming pool store or directly to a homeowner. Most swimming pool stores do not want all the plumbing included because the installers would like different plumbing parts than what is supplied and then the store is stuck with product they do not want. The convenience of having the extra parts we can see but 7-11 Pools does not supply anything less than what all the above ground pool manufactures supply