lies , defective matress and hiding...
I am currently going through the process of returning a kings down matress that we paid 1600$ for orginally. We bought the matress from the decarie location of Dormez vous from a Tony zambino. First Mr. Zambito lied through his teeth about several things ,first we wanted to finance the bed to which we were told the credit check wouldn't actually touch our line of credit , that is a lie . That financing is free , when in actuality there is a 21 or 25$ fee for the financing. If the two lies wernt enough he ran through the process of number crunching where the seller acts like he's giving you a fantastic deal , jots down a bunch of numbers and basically just confuses you so you think your getting a good deal , it's all just a scam .why? Because if they do in fact lower the price of the matress , good luck getting a fair trade in when your matress needs to be returned or exchanged , it means you'll be paying out of pocket when that time come , such was the case with us on our first return . We had to run through the ridiculous procedure of the ruler and stick and sending in photos. We did in fact have a defective matress and the inspector confirmed that and we were able to get a code and go to the store to select a new matress great! . At the store we picked a diffrent model from the same company (kingsdown) & of course had to pay more for the model . We did in hopes that selecting a "better " matress would yield better results. Not the case , 3 months in the matress started to sink into the middle , it was clearly defective and thus begun the ruler and stick routine of photo b.s.. this time I informed the agent that my girlfriend was indeed 7 months pregnant and moving a king size matress was out of the question , however they insisted on the photos. Not only discusted I had to arrange to get help in order to move the matress . I was appalled that they ,/imply expected a pregnant women to help move a massive king size bed .at this point I left a lengthy message and still nothing , after another month I insist on sending the inspector. To which they FINALLY agreed . The inspector verified that the matress is indeed defective and once again we are going through the process of selecting a matress . We are down sizing from king to queen , because it is clear that the sellers from dormez vous will literally say anything to get the matress out the door of the store to get you caught up in this insane trap they call a business. A smaller bed hopefully prolongs it's life , since we can't get a solid answer were going on logic .now we have a credit but are stuck with two box springs and frame for a king size bed that we will clearly loose out on re selling . So this is my experience with dormez vous , it has stressed me out , made my back pain worse and added stress on my relationship and even unborn child , I would love to be reimbursed solely on principal but clearly that will never happen . Instead I'll let you know how this 3rd of 3 matresses turns out , so far 0 for 2 and a hell of alot of uncalled for b.s . In my life for what , a matress !!! Never again , throughly discusted by all aspects of the company , lies , products, and hiding behind there warranty , and just the entire return policy that I'm sure they will blame on the manufacturers. Bad business. Never again. There matresses and conduct should be investigated.
I am currently going through the process of returning a kings down matress that we paid 1600$ for orginally. We bought the matress from the decarie location of Dormez vous from a Tony zambino. First Mr. Zambito lied through his teeth about several things ,first we wanted to finance the bed to which we were told the credit check wouldn't actually touch our line of credit , that is a lie . That financing is free , when in actuality there is a 21 or 25$ fee for the financing. If the two lies wernt enough he ran through the process of number crunching where the seller acts like he's giving you a fantastic deal , jots down a bunch of numbers and basically just confuses you so you think your getting a good deal , it's all just a scam .why? Because if they do in fact lower the price of the matress , good luck getting a fair trade in when your matress needs to be returned or exchanged , it means you'll be paying out of pocket when that time come , such was the case with...