Bad Policy
I've shopped at Fancy Sox for about 20 years (both St Laurent and Rideau locations). I appreciate their great selection in a town which still to this day has virtually NO choice when it comes to hosiery. I've been lucky enough to have never needed a refund...until last month. I purchsed a pair of leggings ($45.00) for my daughter's birthday. When I brought them home, I realized that the colour did not match up with the rest of her outfit, so the very next day I popped by Fancy Sox to make a return. The item had NOT been opened, it was very clearly in its original packaging, and I had a recept. I explained that it was the wrong shade of brown, To my utmost surprise I was told that they do not do refunds! I am a regular shopper there and the staff knows me well. This is obviously a very firm rule (as you can see they don't bend it even for the loyal long-term customers). I told them this is a poor business policy. In my opinion the only reason they are still in business is quite simply because they have no competition in this city. If another equally well stocked hosiery shop were to step in with better customer service, Fancy sox would be forced to revise theirs, or to close. There is absolutely NO EXCUSE for not accepting unused, unopened merchandise!
I've shopped at Fancy Sox for about 20 years (both St Laurent and Rideau locations). I appreciate their great selection in a town which still to this day has virtually NO choice when it comes to hosiery. I've been lucky enough to have never needed a refund...until last month. I purchsed a pair of leggings ($45.00) for my daughter's birthday. When I brought them home, I realized that the colour did not match up with the rest of her outfit, so the very next day I popped by Fancy Sox to make a return. The item had NOT been opened, it was very clearly in its original packaging, and I had a recept. I explained that it was the wrong shade of brown, To my utmost surprise I was told that they do not do refunds! I am a regular shopper there and the staff knows me well. This is obviously a very firm rule (as you can see they don't bend it even for the loyal long-term customers). I told them this is a poor business policy. In my opinion the only reason they are still in...