Very Let Down -- Shop Around
Very Let Down - Shop Around
I worked with Garage Living to design my husband's garage as a surprise for our 10 year anniversary and I would not re-hire them again in the future.
Let me start by saying that products that were installed, especially the flooring, are of excellent quality and we are very happy. Overall the garage looks great. However, there was a very noticeable design flaw in my garage - See pictures. The area in question is 17 feet by 1.5 feet of diamond plating. Its not the flaw that caused the bad review (it could have easily been fixed). The bad review stems from Design Living completely ignoring us after they were paid.
I let my salesperson know that I was unhappy that after paying almost 30k, the design looked noticeably unfinished and I also let him know that everyone who saw the finished product commented on the unfinished area in question. I wanted the unfinished area to be finished so that I had a polished end result (which is what I expect after paying almost 30k!!).
The salesperson advised that he would speak with the owner and find out if the company would come back and install a sheet of backsplash to ensure the project looked finished and that I was 100% satisfied.
After about a week I followed up with Drew. He advised that his boss was in Muskoka. I went in to see Drew in person a couple of weeks later (to slap down another 1000 for hardware, thinking that he was honestly following up with his boss). He advised that his boss was busy and ensured me that he would follow up.
Its been months and months and I have not heard back from Drew in any way shape or form.
After spending 27,000 on a garage, my garage looks unfinished and I feel taken advantage of, unimportant, and I would not re-buy from this company again based on the fact that I paid them 27,000 and once they had my money, they could not care less about us. Installed product is very good and looks great except for the area that looks unfinished. I was very, very let down. Shop around folks!
Very Let Down - Shop Around
I worked with Garage Living to design my husband's garage as a surprise for our 10 year anniversary and I would not re-hire them again in the future.
Let me start by saying that products that were installed, especially the flooring, are of excellent quality and we are very happy. Overall the garage looks great. However, there was a very noticeable design flaw in my garage - See pictures. The area in question is 17 feet by 1.5 feet of diamond plating. Its not the flaw that caused the bad review (it could have easily been fixed). The bad review stems from Design Living completely ignoring us after they were paid.
I let my salesperson know that I was unhappy that after paying almost 30k, the design looked noticeably unfinished and I also let him know that everyone who saw the finished product commented on the unfinished area in question. I wanted the unfinished area to be finished so that I had a polished end result...