Well actually I would have given negative stars on this one.
They gave me a van instead of the 10' truck I reserved. They didn't inform me of this until I was already at the front desk with no other options but to take it. They offer no compensation for the inconvenience, they do not offer the $50 guarantee if you accept the wrong truck, and their customer support isn't equipped to take any phone calls on the busy days when people are moving. Thus you can't complain even if you have a problem. Futhermore, once you do reach customer service, they refuse to help you anyway.
Ali Chowdhury is the manager there, and he offered to give me back $20 for a move that ended up costing more than hiring a mover. I am taking them to court for negligence in customer service, failure to honor their policy, and just for being assholes.
Well actually I would have given negative stars on this one.
They gave me a van instead of the 10' truck I reserved. They didn't inform me of this until I was already at the front desk with no other options but to take it. They offer no compensation for the inconvenience, they do not offer the $50 guarantee if you accept the wrong truck, and their customer support isn't equipped to take any phone calls on the busy days when people are moving. Thus you can't complain even if you have a problem. Futhermore, once you do reach customer service, they refuse to help you anyway.
Ali Chowdhury is the manager there, and he offered to give me back $20 for a move that ended up costing more than hiring a mover. I am taking them to court for negligence in customer service, failure to honor their policy, and just for being assholes.
Save yourself the hassle, boycott U-Haul.