Another Anxiety/Tension Causer
Temporarily removing my previous 'rant' review until issues have really been resolved.
I'd like to point out that the statement below is untrue. We combed through the documents we were given: The 'Residential Tenancy Agreement', 'Schedule A - Rules and Regulations', 'Department Contact Information' and 'Garamark Property Management Maintenance Department Policies' and NONE of them have an escalation point of contact detail, and nothing mentioned about senior management escalation.
How are we supposed to 'reach' you if the only Case Coordinator contact that is given to us doesn't respond to us for 3 days?
The only email IDs on your website are owners@garamark.net and tenants@garamark.net and both go to Case Coordinators and NOT senior management, acc. to your own document that states that. So PLEASE don't just type that we can reach you that easily when we clearly can't,...
Temporarily removing my previous 'rant' review until issues have really been resolved.
I'd like to point out that the statement below is untrue. We combed through the documents we were given: The 'Residential Tenancy Agreement', 'Schedule A - Rules and Regulations', 'Department Contact Information' and 'Garamark Property Management Maintenance Department Policies' and NONE of them have an escalation point of contact detail, and nothing mentioned about senior management escalation.
How are we supposed to 'reach' you if the only Case Coordinator contact that is given to us doesn't respond to us for 3 days?
The only email IDs on your website are owners@garamark.net and tenants@garamark.net and both go to Case Coordinators and NOT senior management, acc. to your own document that states that. So PLEASE don't just type that we can reach you that easily when we clearly can't, thanks!
It's finally come to a point for us where we throw up our hands and are willing to sublet ourselves since we were told that our move-out date won't be formally scheduled by you till we have another approved person moving in, but at the *least* requesting that we are not charged the sublet fee, because it *is* for valid reasons that we're unable to live in the property. We honestly just want to be done with this place and experience and move on, esp. since we don't like falling ill or living in tension. I will also mention that I be compensated $139 for uhaul and roughly $150 worth of expenditure eating out since we didn't have a working stove.
Comments
You have posted a lot of information on this public review site, and while we don't want to get into a public debate, we do have some comments:
(1) In our Garamark Maintenance Policies it also mentions, if a tenant is not happy, to escalate the issue to the Senior Management of this company. Why wasn't this done, instead of "venting" on a public forum? If we hadn't looked on this site, we wouldn't have even known about your concerns
(2) This was just posted yesterday, and we would very much like to know what property this is so we can rectify the situation.
(3) You mention that we care more about saving our business than our tenants. But without happy tenants, we don't have any business at all. And consider this: The small management fee we take from the owner for managing these properties is all of the compensation we get - the rent goes to the owner. Therefore, we are not "just about the money" but have to provide clean housing, assuming an owner is not doing their own repairs or is not approving those repairs.
Again, we have no idea to which property you are referring, so please contact us asap so we (senior management) can look into this issue. We have over 800 tenants and the majority of them are very happy (we hope) and we take every complaint seriously. Please contact us as soon as possible using the contact information either on our website or the contact information in your Welcome Package.
Sincerely,
Garamark Management
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[update Sept 28/15]
Just to clarify for the public: the owners@garamark.net email is forwarded directly to senior management and bypasses all other employees, for privacy reasons. You were also able to sublet your property very quickly and move out in less than a week, so despite your initial disappointment with the property we are happy that everything was able to be resolved, including returning your full security deposit.
Sincerely,
Garamark Management