nodnod's Reviews
No Warranty Coverage
After many trips to this dealership attempting to have my car repaired under warranty, I am truly convinced their goal is to avoid a major warranty claim at any cost. They are rated as a top dealership by Infiniti Canada, but that appears to be an award given to dealerships that save Infiniti the most money by avoiding large claims.
My car burns a lot of oil, but warranty is being denied by the dealer and Infiniti (they work against you as a team) simply by claiming the car has nothing wrong with it. In the next breath they say the required repair is a new engine. From the day I began to pursue this claim I did not feel they had my interests at heart. Every move on their part was designed to not honour the warranty, and therefore retain their "Excellent" dealer rating with Infiniti.
A local business magazine shows Owner Gord Dennis receiving the Award for Excellence from Infiniti Canada President Brad Bradshaw. Bradshaw states the award is given to the...
After many trips to this dealership attempting to have my car repaired under warranty, I am truly convinced their goal is to avoid a major warranty claim at any cost. They are rated as a top dealership by Infiniti Canada, but that appears to be an award given to dealerships that save Infiniti the most money by avoiding large claims.
My car burns a lot of oil, but warranty is being denied by the dealer and Infiniti (they work against you as a team) simply by claiming the car has nothing wrong with it. In the next breath they say the required repair is a new engine. From the day I began to pursue this claim I did not feel they had my interests at heart. Every move on their part was designed to not honour the warranty, and therefore retain their "Excellent" dealer rating with Infiniti.
A local business magazine shows Owner Gord Dennis receiving the Award for Excellence from Infiniti Canada President Brad Bradshaw. Bradshaw states the award is given to the dealerships that "embody the philosophy and vision of Infiniti; that is to provide our customers with a premiere and uncompromising ownership experience through every aspect of the dealership organization" He states the most important factor is Customer Satisfaction. Well Mr. Bradshaw, you can inform Gord Dennis he has one very unhappy customer. I will never buy a car from Guelph Infiniti Nissan, and I will warn as many people as possible about this dealership and so-called "Customer Service"
UPDATE - As of today, November 16.07 I have had no satisfaction from this dealership. They simply do nothing to help. Owner Gord Dennis is aware of the problem. I have since taken the car to another dealer and it appears they are willing to work towards a solution. If they do it would only seem right to give them credit on this site.
Comments
exactly like insurance companies in some ways. this is why i dont drive and instead opt for the ttc. that, and i dont have a driver's license.
Did you finally get a new engine?
We have purchased two cars from this used car dealership. The cars were as advertised, the owner Raj was knowledgeable and patient. Pretty good experience both times, and we still own both cars after several years
Don Davison
2007 Volvo S60
2007 Acura TL