Worst Experience of My Life - Have...
I had previously wrote a positive review for the Bad Boys Scarborough location after purchasing a new bed. I wish I had waited before writing the review as it's been over THREE MONTHS and I STILL do not have my merchandise. I ordered a $1200 bed (frame, mattress, headboad & delivery) in the beginning of April. It was delivered on April 25, and after opening the package I realized the incorrect headboard was ordered. I chased the delivery, service department & finally had to call the sales person of the store before they finally agreed to resolve the issue and send me the correct style I had ordered. This was after a week of chasing.
Multiple follow-ups and frustrating calls later, I finally had the "correct" headboard delivered at the end of May. I removed the packaging immediately to confirm it was correct. However, while installing the bed later that night I realized not only do the pieces not fit, but the headboard is missing a metal bracket to attach to...
I had previously wrote a positive review for the Bad Boys Scarborough location after purchasing a new bed. I wish I had waited before writing the review as it's been over THREE MONTHS and I STILL do not have my merchandise. I ordered a $1200 bed (frame, mattress, headboad & delivery) in the beginning of April. It was delivered on April 25, and after opening the package I realized the incorrect headboard was ordered. I chased the delivery, service department & finally had to call the sales person of the store before they finally agreed to resolve the issue and send me the correct style I had ordered. This was after a week of chasing.
Multiple follow-ups and frustrating calls later, I finally had the "correct" headboard delivered at the end of May. I removed the packaging immediately to confirm it was correct. However, while installing the bed later that night I realized not only do the pieces not fit, but the headboard is missing a metal bracket to attach to the rest of the bed. By the way, there were no instructions either.
It then took weeks of daily calls to try and get this resolved. Each agent told me something different. They had to send a technician to my place (took a week to arrange), then he had to submit a report (took another week to be received) confirming what I had told them with the first phone call. The service system is awful - the wait time to speak with someone is ridiculously long (approx 20 minutes each time). I demanded a refund and the company refused to issue me one. I asked for my case to be escalated to the service manager (name is Renza) who did not return any of my calls or voicemails. In desperation I called the store, where the furniture manager had to intervene so I could get some traction. Renza finally called me back to deal with my issue after two weeks and repeated requests from the sales manager.
Now I have to wait ANOTHER 10 business days for the (hopefully) correct bed. Worst part of the experience? The fact that I had to constantly chase people until I finally got some traction. Not to mention the incompetence of getting something wrong twice. False promises over calling me back and every person I spoke with telling me something different. The only consistent thing was that nobody ever called me back. They treat you like a nuisance, not a customer. Somehow they manage to wipe their hands clean of any guilt, and refuse to give out refunds. I've heard of companies which take your money and don't deliver on their promise...they're called SCAMS. If you want to be treated like a valued customer DO NOT SHOP HERE. Save your money & sanity and just run in the opposite direction as fast as you can.
Comments
Hello, Thank you for reaching out to us on N49, we're so sorry to hear about your experience. Please send us an email to social@nooobody.com so that we can have someone reach out to you about this matter.
As requested, I've sent an email to social@nooobody.com
I'll be posting a follow up comment as to whether or not I was actually contacted.
After sending an email to social@nooobody.com I received a response indicating a ticket has been opened for my case and that a service representative would contact me in 24 hours. I have NOT been contacted and it is now Monday, June 29th (email was sent on Thursday, June 25)
I would just like to point out that NOBODY CONTACTED ME.
This company is a joke