Poor customer service
Ordinarily I am not one to leave reviews for negative experiences but I must for this one. My now husband and I had been shopping for a bridal set for our wedding in Dec 2016. The first set we bought was an 8.0 instead of a 7.5 and my husband's was a 10 instead of a 9.5 which was our fault because we had been sized wrongly in another shop. We bought this online and so had to return it and we just decided to go with another set we also saw online. We usually buy online just because they have more good sales online than in shop and have flash sales as well. So this second set came in, even though it claimed to have 1ctw of diamond it had no shine to it and had a sticker that read" made in India". It seemed really shady since the fist one we got had no such label so we returned that in store. We tried finding one we liked in store but did not find any so went back to the online business and my husband saw a really nice band, we purchased it and when it came in it was a very uncomfortable fit with the edges very sharp, obviously he couldn't wear it so we returned that to the shop and the sales lady even agreed it was a weird fit. We decided buying online was not yielding good results so we decided to find one in the shop so we can actually see what we are getting. We were already constrained for time so had to get a set and then we found a bridal set in store that looked okay, i was not convinced but the sales lady said we had 60 days to think about it so not to worry. we purchased that set online cuz the one in shop had to be resized and we had no time for that. We bought an 8 again this time just because when we tried it in store based on the style it seemed the smaller 7.5 would be too small. Wrong assumption cuz the 8 was too big but we still decided to finish the ceremony and then exchange it for a smaller size which we did. All this time I was not totally loving the ring but it was just okay. After the ceremony I had packed the ring back into the box because I was still contemplating on if I wanted to keep it and did not want to wear it around incase it began to look old or whatever and void the warranty. We also had some extra money now since the ceremony was over to put towards a more costly set than we had got initially. After contemplating for a long time and not wearing it my husband said that if it is taking me that long to decide on it then he does not think I love it so just to return it and maybe check other places since People's hasn't worked out at all. That being said I can understand that we had done quite a lot of returns all for reasons mentioned above. My husband had been able to find a very nice band from Ben Moss before they had closed down so it was mine that was the problem.We went to the outlet mall at Niagara falls in Ontario for this return. There is a peoples closer to us but because the outlet usually has more variety we thought we could shop around as well with other jewellery shops. The two sales girls in there were initially smiling, the minute i mentioned i have a return the one girl's face just dropped. I told her after a few weeks I was not in love with the ring and she asked if I would want a different one. I explained that I would rather wait and find one that I totally love because I did not want to have to come back and return one I buy right away. So they went to process the return, it took quite while with them having some very suspicious chatter between them and throwing dubious looks our way. I was still looking around the shop to see if there was anything new, I saw one that looked nice so I asked my husband to look at it with me, he was so annoyed by the attitude of the girls and the way they were looking at us that he said we would never buy anything from people's again. That being said after she had processed the return I asked to see one set that looked nice, she first of all exchanged a look with the other girl and then she went through the process of slowly taking out the ring and then passing it through a device of some sort, looked back at the other girl before giving it to me. I looked at it and gave it back but I was just like wow. My husband was visibly upset and we just left. Mind you sales people before had told us you can take it now and think about it you have 60 days. I don't know why there should be such a stinking attitude to people based on a return. The rings had not been worn more than 2 days, it was in the box right after I got home, nothing was missing on the rings like I was confused and still am. I will never pass in-front of a people's shop and I will definitely discourage anyone from buying there because who knows if they have to do a return? and this happens to them as well. The least said the better. I am not impressed by the customer service or the items sold. I also do not appreciate being treated like I have done something heinous because I returned a ring previously purchased from the same shop.
Ordinarily I am not one to leave reviews for negative experiences but I must for this one. My now husband and I had been shopping for a bridal set for our wedding in Dec 2016. The first set we bought was an 8.0 instead of a 7.5 and my husband's was a 10 instead of a 9.5 which was our fault because we had been sized wrongly in another shop. We bought this online and so had to return it and we just decided to go with another set we also saw online. We usually buy online just because they have more good sales online than in shop and have flash sales as well. So this second set came in, even though it claimed to have 1ctw of diamond it had no shine to it and had a sticker that read" made in India". It seemed really shady since the fist one we got had no such label so we returned that in store. We tried finding one we liked in store but did not find any so went back to the online business and my husband saw a really nice band, we purchased it and when it came in it was a...