Return Policy
Dear Sir, Madam, I bought a sofa, ottoman and a rug from the Brick. When the sofa arrived I realized the rug would be too big to fit the area and the colour a too dark, two days later I took it back and was told that the store Do Not Take Accessorise back they give a store credit. I read the return policy and explained to the woman at customer service that the rug was never open and no where have I read that I could not return a rug within the 7 day period. The Very Rude customer service woman said “this is their store policy and they do not follow what I read on the Brick Website. I asked her to show me where in the store that policy was so that all can read she could not answer me.
All I want is to return the rug. After being treaded the way I did I just want to take my business elsewhere and I just want my money back. I am extremely frustrated and disappointed that a well know company “The Brick” would treat their customer this way. I am also frustrated that there is not a head office number that I can call to ask about this policy. I have to send an email and heaven knows when I will get a reply. My 7 days will be up soon. Is this how the brick works? I will never set foot in another brick again and I will make sure I warn family members, friends and co-workers to be aware of the brick.
All I want is my money back.
Dear Sir, Madam, I bought a sofa, ottoman and a rug from the Brick. When the sofa arrived I realized the rug would be too big to fit the area and the colour a too dark, two days later I took it back and was told that the store Do Not Take Accessorise back they give a store credit. I read the return policy and explained to the woman at customer service that the rug was never open and no where have I read that I could not return a rug within the 7 day period. The Very Rude customer service woman said “this is their store policy and they do not follow what I read on the Brick Website. I asked her to show me where in the store that policy was so that all can read she could not answer me.
All I want is to return the rug. After being treaded the way I did I just want to take my business elsewhere and I just want my money back. I am extremely frustrated and disappointed that a well know company “The Brick” would treat their customer this way. I am also frustrated that there...