CAPLAN'S DISAPPOINTMENT

On the recommendation of a friend (now no more ) I drove all the way from Richmond Hill to the store. I entered around 3.15 pm yesterday. I was greeted by an Asian salesman. I told him that I was looking for 7 appliances and I've already done my research and was interested in checking out your prices. The moment I mentioned GE Profile , he goes off saying that 's not high end and they can give prices but he'd rather I look at GE Monogram. I reminded him that Monogram was for professionals and I wasn't interested in pro stuff. He then suggested Kitchen Aid and I asked for LG. That sent him into a tirade about cheap Korean products.I asked him about Miele. He actually said, " It is the best if you can afford it".I was in shock and felt sorry for this guy and his organisation. I then thought I'll open my mind and check out Kitchen Aid but only after he gave me the prices I was looking for. This took a few minutes and I concluded that they were competitive but reluctant . I then gave him the opportunity to convert me to Kitchen Aid. We started with a French door Fridge and he was hopeless in his sales pitch. As I was debating in my mind to continue or end this agony a Caucasian salesman comes up to him and without excusing himself whispers something in this guy's ears and the next thing you know the Asian salesman excuses himself saying that he had a previous appointment and the other guy would take over. They both walk away and I'm not sure what's going on.Do I have to brief the new guy all over again because I did not see the first guy briefing the second guy. I wait a few minutes and once I locate this second salesman I go up to him and tell him to his face that your service sucks and that you don't deserve my business. I will never ever have anything to do with Caplans and make sure none in my family or friendship circle ever does.The only reason I've given 5 stars is because they would not let a 1 star get through and they deserve half a star.