Both locations is managed by the same man - horrible person and customer service

I had the worse experience of my life today dealing with the man at the Ajax & Pickering locations. I discovered today on my credit card that I was charged 144.00 for fuel that I should not have been charged for as we returned the vehicle at the same gas level we received. I called the location for some clarification. The man in charge became very irate and started shouting and screaming at me when I asked him for my avenue of appeal as I disagree with the charges. He became so defensive and accused me of calling him a liar and shouting at him - which I clearly didn't and he hang up the phone. I called back and he was even more verbally abusive and told me to call the head office and gave me a number and told me never to call his number again and hang-up. I have never had someone use such verbal aggression and abuse toward me and without me knowing I was crying - I called the head office and asked the lady that answered the phone to speak with a manager and she gave me the same service I received from the man - even though I was in tears pleading with her to ask the manager to call me - she hang up the phone on me also, I suspect that she had already spoken to the angry / unreasonable man in Pickering (he did mentioned that he called the head office and told them to expect my call). I called 3 times after and she kept putting me on hold and not returning to the call. So I assumed they were using call display - I called from my cell and a different lady answered and I gave her my contact information and request to speak with a manager. I do not recommend this location. We returned the truck at the same fuel level as we received and this person charged us 144.00 for fuel. We made 1 trip to Etobicoke and back to Ajax. I am shocked that we are not even given an opportunity to discuss this charge and be given an explanation as why its 144.00. I think this man at this location is very unstable – beware....special warning to females beware...please.

I had the worse experience of my life today dealing with the man at the Ajax & Pickering locations. I discovered today on my credit card that I was charged 144.00 for fuel that I should not have been charged for as we returned the vehicle at the same gas level we received. I called the location for some clarification. The man in charge became very irate and started shouting and screaming at me when I asked him for my avenue of appeal as I disagree with the charges. He became so defensive and accused me of calling him a liar and shouting at him - which I clearly didn't and he hang up the phone. I called back and he was even more verbally abusive and told me to call the head office and gave me a number and told me never to call his number again and hang-up. I have never had someone use such verbal aggression and abuse toward me and without me knowing I was crying - I called the head office and asked the lady that answered the phone to speak with a manager and she gave me the same service I received from the man - even though I was in tears pleading with her to ask the manager to call me - she hang up the phone on me also, I suspect that she had already spoken to the angry / unreasonable man in Pickering (he did mentioned that he called the head office and told them to expect my call). I called 3 times after and she kept putting me on hold and not returning to the call. So I assumed they were using call display - I called from my cell and a different lady answered and I gave her my contact information and request to speak with a manager. I do not recommend this location. We returned the truck at the same fuel level as we received and this person charged us 144.00 for fuel. We made 1 trip to Etobicoke and back to Ajax. I am shocked that we are not even given an opportunity to discuss this charge and be given an explanation as why its 144.00. I think this man at this location is very unstable – beware....special warning to females beware...please.