Worst experience EVER !
i used to be a member before i moved countries , and i rejoined them once i moved back - i had goals to meet when i joined them , and we discussed them , i had to loose 50 lbs after having 3 kids - the kids kept me busy so i couldn't go to the gym regularly so i started watching my food and working out at home , 6 months went by and i hardly went to the gym ...one day i approached them to ask if i could cancel my membership as its not working out with my schedule and they said NO , which was fine as i had signed a contract and i understand why contracts are in place - the sad part was how they dealt with me when i went to join v/s when i went to cancel , the first thing the lady there told me , BUT YOU SAID YOU HAD GOALS in a very condescending way (she must have left her eye glasses home since she couldn't see i lost 50lbs ) and then she sprung the policy and contract on me and asked to pay the full amount if i want to cancel , however i decided to transfer the membership over to my sister and emailed them - my sister went in the next day and transferred the membership over , and they still charged me the regular payment after i had informed them that my sister will be taking over the membership and not to mention they charged her $25 to take over the membership as an "admin fee " when i asked them to reverse the payment as my sister had taken over she simply told me to take it from my sister
sure , ill go to my sister and take a payment from her - fyi to who ever owns this club / franchise - this is not how you manage a business that primarily deals with people & their well being , you need to be a bit more human and willing to work with people to keep them coming back - not gouge them for petty amounts every chance you get - if i could id rate this club in the negative - i will leave this review on every site i can find
i used to be a member before i moved countries , and i rejoined them once i moved back - i had goals to meet when i joined them , and we discussed them , i had to loose 50 lbs after having 3 kids - the kids kept me busy so i couldn't go to the gym regularly so i started watching my food and working out at home , 6 months went by and i hardly went to the gym ...one day i approached them to ask if i could cancel my membership as its not working out with my schedule and they said NO , which was fine as i had signed a contract and i understand why contracts are in place - the sad part was how they dealt with me when i went to join v/s when i went to cancel , the first thing the lady there told me , BUT YOU SAID YOU HAD GOALS in a very condescending way (she must have left her eye glasses home since she couldn't see i lost 50lbs ) and then she sprung the policy and contract on me and asked to pay the full amount if i want to cancel , however i decided to transfer the...