Abusive
If there was an option of no stars I would of put that. We hired John the Plumber for an estimate for small job and question about a toilet. After waiting all day and being over an hour and half late someone finally showed. The estimate for the small project was more than double than other plumbers and we charged $40.00 fro an estimate. The toilet we were told needed to replace the wax ring underneath. If that didn't work than to replace the toilet. Which is really funny because it is a top of the line toilet and is new. We were told to replace it with something from Home. The toilet is $400. We were over charged and given wrong advice. I tried calling the owner for 2 weeks which the receptionist kept giving excises and was rude. After 2 weeks that he didn't respond to our repeated phone calls I called the Better Business Bureau. They are not credited with BBB but the ratings he has posted seemed to be great. Buyer Beware. The receptionist called and started yelling that I had lied to BBB etc. I told her I would only speak to the owner. Dealing with her was not easy for the 2 week phone call chasing. John finally called and he was unprofessional and abusive and intimidating on the phone. He started screaming that I had lied and I need to disappear and that he will be contacting his lawyer and suing me. ( for what? contacting the BBB?) His motive was very clear to harass and threaten me. I told him he needs to calm down and stop threatening me other wise I was going to call the police for his threats. He wouldn't calm down and my kids could hear him screaming across the room on the phone.
No one should ever tolerate such abusive and harassment from anyone. He must have anger issues since he went from 0 to 60 in few seconds.
Also, like someone said he changes names and could be inflating his own ratings. Please be beware. I can't imagine if we had warranty issues or actually hired them to do the small project. In the end we did get the job from a plumber a neighbour hired. He was an actual plumber with customer service and very pleasant to work with. He was HALF the COST of John the Plumber. John the Plumber has been the worst company to deal with and was only for an estimate and toilet issue.
If there was an option of no stars I would of put that. We hired John the Plumber for an estimate for small job and question about a toilet. After waiting all day and being over an hour and half late someone finally showed. The estimate for the small project was more than double than other plumbers and we charged $40.00 fro an estimate. The toilet we were told needed to replace the wax ring underneath. If that didn't work than to replace the toilet. Which is really funny because it is a top of the line toilet and is new. We were told to replace it with something from Home. The toilet is $400. We were over charged and given wrong advice. I tried calling the owner for 2 weeks which the receptionist kept giving excises and was rude. After 2 weeks that he didn't respond to our repeated phone calls I called the Better Business Bureau. They are not credited with BBB but the ratings he has posted seemed to be great. Buyer Beware. The receptionist called and started yelling that I...