Be wary of this clinic...
Worst vet clinic that I have ever experienced. One of the vets did not properly advise me of my cats fractured tooth. She said it was 'fine' and that the pulp was not exposed. It was clearly exposed and my cat was in a lot of pain and suffering. My cat had to have two surgeries and after talking to several friends and the original vet who did the work on my cat - I decided to send my cat to a board certified dentist. I cancelled my appointment with Willowdale Animal Hospital and the next day I got a registered letter asking me not to come back again and that general or emergency service will not be provided since the 'trust' is broken between vet and patient. I made a complaint to management a couple of weeks prior about the vet and you can tell that they were very annoyed about it. It seems this vet clinic is ALL about money! Clearly, I am not the only one who thinks so either. My issues don't seem isolated. Customer service has gone done hill since new management took over. If you call this clinic you are almost always put on hold since they are short staffed on the front end. Total disorganization as well. Some staff are rude as well. The vets also rush you out the door and expect you to make quick decisions and shell out thousands on the spot. They also don't like you getting second opinions. I wonder why!
I am so glad I brought my cat to a board certified dentist. It was the best decision I have ever made! My cat is happy again and it wasn't all about the money like Willowdale Animal Hospital. It was all about my pet's health first. Money second. Willowdale is all about money first. Pet's health second.
Read this article about this vet clinic called WILLOWDALE... It's ALL about the MONEY!
http://www.torontosun.com/news/torontoandgta/2010/03/29/13401916.html
I’d recommend using another CLINIC if you care about your pets and pocket book!
I have also had a very bad experience with Dr. Krebbs. It looks like she has a reputation building here.
*** UPDATE *** I have received a registered letter asking that I do not come back to the clinic for general or emergency service due to mistrust between client and vet. I think it's about the complaining I have done about the shady service I have received which coincides with the negative reviews on here as of lately. I am officially contacting the College of Veterinarians of Ontario to file a complaint. I suggest anyone not happy with WILLOWDALE ANIMAL HOSPITAL contact the College of Veterinarians of Ontario and launch a complaint. I am sure if enough people voice their concerns changes will happen at this clinic - for the better of the pets!
This clinic seems to be getting worse with age!
Worst vet clinic that I have ever experienced. One of the vets did not properly advise me of my cats fractured tooth. She said it was 'fine' and that the pulp was not exposed. It was clearly exposed and my cat was in a lot of pain and suffering. My cat had to have two surgeries and after talking to several friends and the original vet who did the work on my cat - I decided to send my cat to a board certified dentist. I cancelled my appointment with Willowdale Animal Hospital and the next day I got a registered letter asking me not to come back again and that general or emergency service will not be provided since the 'trust' is broken between vet and patient. I made a complaint to management a couple of weeks prior about the vet and you can tell that they were very annoyed about it. It seems this vet clinic is ALL about money! Clearly, I am not the only one who thinks so either. My issues don't seem isolated. Customer service has gone done hill since new...