Lawn Savers - Horrible Stay Away!
In this highly competitive market of lawn care, I believe it is very important to provide great customer service/experience. This is why I feel the need to express my disatisfaction with the Lawn Savers organization and the level of service and customer experience they provide. One of the key areas to be aware of when accepting the services of such companies is the cancelation clause. You need to contact them to cancel the contract or else they will continue to provide the service and bill you. In my case, when I received a call from their sales rep to offer me an incentive to early renew and save money for the 2009 season, I clearly stated that I was not sure if I wanted to renew with them as I was investigating other suppliers. I requested that the sales rep call my back on a specific date to discuss further. I never received a call back and decided to go with another supplier. In the spring, to my suprise, Lawn Savers came and fertilized my lawn. I immediately called their customer service department and told them about the mistake. They were extremely rude and insisted that no records showed that I spoke with a sales rep. I was transferred to their accounting department and was informed that they cannot do anything about it since their CRM system does not reflect any conversations. In the end, after several harrassment calls from them about paying the invoice and their rude and disrepectful manner in dealing with the situation it was clear that they value the $58 more than their client relationships. They actually sent a collection agency to collect this small amount of money. This also gives me the impression that they really need the $58 (much less after the collections team takes their cut) and business must be bad. Therefore, I would not want to deal with such a company anyway as they are probably cutting corners and not using high quality products or people.
I am extremely disapointed and would rather spend more money with a respectful and customer centric lawn care provider.
Hope this helps someone make a decision on which provider to chose. I will never do business with them again and strongly recommend using someone else.
Thanks!
In this highly competitive market of lawn care, I believe it is very important to provide great customer service/experience. This is why I feel the need to express my disatisfaction with the Lawn Savers organization and the level of service and customer experience they provide. One of the key areas to be aware of when accepting the services of such companies is the cancelation clause. You need to contact them to cancel the contract or else they will continue to provide the service and bill you. In my case, when I received a call from their sales rep to offer me an incentive to early renew and save money for the 2009 season, I clearly stated that I was not sure if I wanted to renew with them as I was investigating other suppliers. I requested that the sales rep call my back on a specific date to discuss further. I never received a call back and decided to go with another supplier. In the spring, to my suprise, Lawn Savers came and fertilized my lawn. I immediately called their...