mlawley1's Reviews

Dell - Bad Tech Support Customer...

Dell customer service for a simple technical support question is terrible.

Expect long waits, confusion at their end, lots of transfers from one agent to another and repeating your story often. Yesterday I was bounced from tech support in India to different tech support agents in the Philippines 5 times. The Dell online chat service showed a 404 error. In complete frustration, I finally gave up.

Dell has chosen to outsource tech support to 3rd party telemarketing companies without giving these agents proper training while deploying unnecessarily convoluted response systems with no regard for customers.

I'm not buying Dell anymore. The worst part is I can't even contact a Dell representative to complain about their poor customer service.

I'm supporting my local computer business owners where I will receive face to face, knowledgeable advice.

A former Dell Customer

By: mlawley1

Dell Canada

North York, ON