The Chamois: "Our service is...

The vision statement for Chamois is "To be Canada's leading car care specialists". I REALLY wish this was true. Chamois decided to give me an early Christmas present by practically destroying my power tailgate despite my explanation to the staff on how to operate it and to please do NOT force it open/close manually. This was not communicated to all staff which resulted in mishandling that cause the power tailgate to sieze & not respond to the electronic signal. In addition, the staff managed to somehow "knock" (general manager's word not, mine) the LCD screen of my navigation system so that it wouldn't operate for a while as well.

Hollow excuses from Mr. General Manager Extraordinaire were:
(1)"Oh, it'll be all right."
(2)"We tell our staff to listen to the customers in meetings all the time."
(3)"We have a large staff."

Well great Kyle, so what you're telling me is:
(1)You are are in denial even when the evidence before you is that it's not "all right". I told you what your staff did wrong and then you proceeded to "fix" my tailgate by repeating the same mistake that your staff made in the first place. Talk about rubbing salt into the wound. You either have poor listening skills, don't care, lack appropriate problem solving skills or all of the above. Thankfully, by the Grace of God, my power tailgate & navigation system did seem to re-set itself after many anxious minutes despite the abuse. This still does not rule out future problems due to the mishandling. You shouldn't depend on shear luck to compensate for careless errors. Care & precaution should be exercised as part of your service plan, plain & simple.
(2)Your staff training methodology is ineffective & that there are no consequences when staff do not follow company training policy.
(3)You have no control over your staff.

Kyle then graciously gave me his card to contact him in the event that something goes wrong. Well Kyle, somethings (that's plural) did go very, very wrong! You just failed to acknowledge this & own the mistakes. Now I have to be inconvenienced & take time from my holiday schedule to go get my car serviced to ensure that everything is "all right" because of carelessness on the part of you & your staff. To make matters worse, I have found out that damage inflicted to unfortunate customers vehicles are not an uncommon mishap at Chamois and little if anything is done to atone for careless human errors (not as result of the car wash machinery). So in essence, Kyle's business card is not worth the card stock that it is printed on. Oh and THANK YOU for spoiling my Christmas!

By the way, thank you ever so much Kyle (Mr. General Manager) for wishing me "Have a nice day" but why not just have the guts to say what you were thinking which is along the lines of "I'm really busy so don't let the door hit you on your way out".

Go to The Chamois only if :
(a)You want an expensive car repair bill.
(b)You want to write-off your car.
(c)You want to experience horrible customer service just for the fun of it.
(d)You want to get back at someone and/or feed your passive-aggressive tendencies (i.e. give your frienemy a Chamois car wash gift certificate).

There is no recourse for customers to voice their concerns beyond the inept general management level. The Chamois website has disabled their customer feedback section so that speaks volumes about their lack of professionalism in resolving issues. Their facebook page will simply delete all negative feedback instead of responding. Talk about burying one's head in the sand. The Chamois is unprofessional in the extreme!