Engine leak oil without repair under...
My 2011 camry is two years old and only 15558 kilometers on it. But I found engine leaking oil. I went to Don Valley North Toyota for repair for two times. First time, I went to repair for oil leaking, two hours later, they call said it's ready to pick up. When I go back to pick it up. They just give me the key without any explanation. I read the report said "no oil leaking found". I show the photo I took from the floor of my garage. There is dark stain from oil leak. The advisor said it maybe water or maybe from other car leak oil. I told him that I checked it. It is oil and we have only one car in our family. He still said they do not found oil leaking.
After that, I went to a private garage to check it. They easily found the problem. They found oil leaking from bottom of engine box. I took photo and back to don valley north toyota show the advisor the photo and told him where the oil is leaking. After three hours they call me to pick up. They...
My 2011 camry is two years old and only 15558 kilometers on it. But I found engine leaking oil. I went to Don Valley North Toyota for repair for two times. First time, I went to repair for oil leaking, two hours later, they call said it's ready to pick up. When I go back to pick it up. They just give me the key without any explanation. I read the report said "no oil leaking found". I show the photo I took from the floor of my garage. There is dark stain from oil leak. The advisor said it maybe water or maybe from other car leak oil. I told him that I checked it. It is oil and we have only one car in our family. He still said they do not found oil leaking.
After that, I went to a private garage to check it. They easily found the problem. They found oil leaking from bottom of engine box. I took photo and back to don valley north toyota show the advisor the photo and told him where the oil is leaking. After three hours they call me to pick up. They also give me key without explainantion. I read the report they found engine leaking oil, but did not repair. They said "dose not qualify repairs as per TCI standards". He want me call Toyota by myself. This car is only two years old and only 15558 kilometers. It is under wattanty. Engine leaking oil and not qualify to repair. How much leaking then qualifies to repair? How to estimate the leaking qualify or not? They did not explaining anything.
The problem is no matter engine leaking oil fast or slow. The engine leaking oil everyday. Engine problem is big problem. I am very disappointed about Toyota product. I am very disappointing the service of Don Valley North Toyota. Engine leaking oil during warranty and dose not get repair. I am very sad. I will never come back for maintenance service at Don Valley North Toyota! I will never buy Toyota vehicle for my next vehicle!
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Hi,
Thank you for posting your comments. We would like the opportunity to look into this situation further given the details you've posted about your case. Please contact me @ 416-722-2723. I'd like to get you in touch with our Guest Services Manager.
Thank you and we look forward to hear from you,
Dionne Brown
Social Media Coordinator
Don Valley North Toyota
dionneb@dvntoyota.com