Private Party
We had a private party there for 21 kids. The kids played laser tag, whirly ball, cosmic arcades and game simulators. The activities were amazing and the kids had tons of fun. Unfortunately, the service was poor. The party coordinators were not interactive or good at ensuring the kids are shuffled around, so each kid gets a chance to try something or is not hogging the ball or a specific game. There was no personalized service. No checking to ensure we didn't need anything else like water, drinks, plates, etc. No assistance in the party room. The head cook is a hot head and unprofessional. Asked to heat cheese on nachos in advance and called in morning to add another pizza. Pizza wasn't ordered and cheese wasn't melted. Then the front desk guy is upset with me cause he didn't place the extra pizza order and the kitchen is pissed off cause they have to make another pizza to be ready at food time in 20 minutes! Then the cook comes storming in the party room & has the audacity to insult my sister and I, say my request was unreasonable (even though I asked in advance about melting the cheese and adding an additional pizza! Are u kidding me!). The front staff screwed up and u insult the customer! He did this in the party room in front of the kids & wouldn't stop being argumentative and rude even after i said to him multiple times that now is not the right time or i would be happy to step outside the room to discuss away from the kids. Then he said i have nothing more to say to u or her, i don't want to deal with any of you. Wow!!!!! The other guy that works front desk was also unfriendly and rude. Furthermore, when I ordered the food rather than promoting the business he told me don't order things cause it was a waste of money, or don't do certain activities even though they are offered for no reason at all. If I'm willing to spend the money why discourage me from ordering food and selecting the activities I want? The Manager was busy hanging with friends instead of tending to the guests. Such a great activity zone. Cost over $800 which I didn't mind spending. Too bad the service was poor!
We had a private party there for 21 kids. The kids played laser tag, whirly ball, cosmic arcades and game simulators. The activities were amazing and the kids had tons of fun. Unfortunately, the service was poor. The party coordinators were not interactive or good at ensuring the kids are shuffled around, so each kid gets a chance to try something or is not hogging the ball or a specific game. There was no personalized service. No checking to ensure we didn't need anything else like water, drinks, plates, etc. No assistance in the party room. The head cook is a hot head and unprofessional. Asked to heat cheese on nachos in advance and called in morning to add another pizza. Pizza wasn't ordered and cheese wasn't melted. Then the front desk guy is upset with me cause he didn't place the extra pizza order and the kitchen is pissed off cause they have to make another pizza to be ready at food time in 20 minutes! Then the cook comes storming in the party room & has the...