absolutely HORRENDOUS
I would give this place negative 5 stars if I could. Never in my entire life have I had such an awful experience from any retailer of any capacity. My mom placed an order for a bathroom vanity at the very beginning of June. We found this vanity on Sears.com, after having a very difficult time finding a vanity that fit our needs. We got an email saying that it would be coming from Cabinet Mania, ok sure no problem. Cabinet Mania said they would send us an email when it shipped.
An entire month went by with no emails from Cabinet Mania, so my mom decided to call and email. It took another week and a half before she ever heard back from anyone. They apologized for the inconvenience and were going to look into whatever the issue was. They said they'd send another email once our vanity shipped. Another two weeks go by, still no vanity or update.
My mom emails them again, asking what the hold up is, and also asking to just cancel the order because at that point it had been almost two months since the order was placed. Whoever she spoke to said they were "recruiting the help of more people to find out what the problem is and where the vanity is." No one seemed to know where the vanity was or if it had even been shipped!!!! My mom said again, just cancel the order.
Finally only about a week or so ago, we receive an email that says your vanity has been shipped. So a few days go by, and we click on the tracking number just to be sure it is actually in transit this time. Except the tracking number is "invalid" according to FedEx. So we call FedEx and they say they have nothing listed under our last name or under that specific tracking number. My mom proceeds to call Cabinet Mania and her credit card company and demand they cancel the order. At this point we are willing to spend double the money of the original vanity just so we don't have to keep dealing with this annoyance. Cabinet Mania then sends my mom an email right away saying "thank you for returning your order" etc. etc. (the order we never even received in the first place!!!)
A few days ago, we found a vanity at a local store that was perfect so we grabbed it before anyone else could. We come home to find a slip from FedEx saying that they tried to deliver the vanity from Cabinet Mania and sorry they missed us. Are you kidding me!???????
I will never in my life order anything from your joke of a business ever again. I've warned plenty of other people about this disaster as well. Your customer service is horrendous, your claim that you "ship free within 10 days on ALL orders" is completely fraudulent, and you wasted literally two months of our time. I bought a condo back in April and have been in the process of renovating it. I could have moved in well over a month ago but was waiting on this bathroom vanity that I thought would have been here by the end of June/early July. How is someone supposed to live in a one bathroom condo with no vanity!??! So because of this, I haven't been able to move in and have had to put plumbers and other PROFESSIONALS (unlike yourselves) on hold. It has been a complete and utter annoyance for myself and many others involved. Thank you so much Cabinet Mania. You guys rock!
I would give this place negative 5 stars if I could. Never in my entire life have I had such an awful experience from any retailer of any capacity. My mom placed an order for a bathroom vanity at the very beginning of June. We found this vanity on Sears.com, after having a very difficult time finding a vanity that fit our needs. We got an email saying that it would be coming from Cabinet Mania, ok sure no problem. Cabinet Mania said they would send us an email when it shipped.
An entire month went by with no emails from Cabinet Mania, so my mom decided to call and email. It took another week and a half before she ever heard back from anyone. They apologized for the inconvenience and were going to look into whatever the issue was. They said they'd send another email once our vanity shipped. Another two weeks go by, still no vanity or update.
My mom emails them again, asking what the hold up is, and also asking to just cancel the order because at...