mchitchcock's Reviews

Terrible Place

Beware when purchasing from Tepperman's Furniture Mattress Appliance & Electronics Stores. We financed a couch from them last year and immediately had problems the first week. The middle cushion sinks below the housing so you are sitting on a wooden ledge.
Respectfully, I have kept this a private issue for 1 year while waiting for their various options of resolution. These turned out to be a visit from their technician every 4 months to confirm it was broken.
The final straw was today when I spoke to a service representative who told me it was “just the nature of the product” to do this. They will not exchange it without another $500+ from me. I told them that I would be pursing action with the BBB and on Social Media as was told “I’m welcome to do so”, so here it is.
I paid full, retail price for this couch (not from the bargain annex section). If you are considering a major furniture/appliance purchase I would strongly recommend looking at The Brick, Bad Boy Furniture, or Leon's, before you become another victim of Tepperman's - London, ONT defective products and their careless staff.

By: mchitchcock

Tepperman's

London, ON

Comments

By: TEPPERMAN'S - COMPANY REP

Mr Faulds

I am sorry your are experiencing some warranty issues, I would like for you to reach out to me at
1-877-315-5170 ext 1426

Thank you Pamala