First let me begin by saying I was indeed a little skeptical at first with ordering from a new company that I never really heard of except I saw a few advertisements online and I checked and saw some decent reviews from other customers. I usually use sites that my friends or coworkers have already tried just because it's always good to have that real life opinion from people you can actually talk to giving you advice on things like this. The prices on the Otterbox cases were too good to pass up though so I decided I would give it a try and placed one order for a Defender case and some charging cables to see how it would go. I got two emails immediately after I placed the order giving me a ton of info on how to login and track everything along with how to contact them if I ever needed to (which to me is a plus so I have that ready if I ever need to - you'd be surprised how many companies hide this info or can't be reached when you need them). I received a shipment notice by the end of the same business day with tracking and other info for the shipment. In about 2 business days after the order was already here (I actually never even got around to checking the tracking updates it was so quick). The items were very well packed and secured so everything was in perfect condition. I immediately put on the case, which wasn't that difficult, and I actually tested it out by throwing my phone down on the ground hard. It took the hit without any damage and I knew it would be okay just for normal use. The defender series seems to be all they say it is, I can see why this case is so popular. I tested out the cables and each one worked fine so those were good to go too. So the items all came in very quick and as expected. Now about a day later I got a follow up email from service asking if I was happy and told I could contact them at any time. I actually did because I wanted some advice on some items, and to my surprise within an hour or so I received a personal reply from a human being looking to guide me through any technical help I might need. This was pretty great to see especially nowadays where things are so automated and you can't get real information especially technical info, so I worked with the representative and learned a ton about my phone and all the options for accessories and compatibility and even the overall value for various products. I in turn used this info to decide on a future order which I placed about a week later. The second order went just as well as the first, pretty much just as fast, same procedure, very fast and easy. I am very happy with the level of service I received and although I haven't gotten that many different items, you can tell they only stock the higher quality accessories, basically stuff that will last and work better than the cheaper priced or generic items you see everywhere else.