I feel sorry for all of the folks that had bad experiences.
I have contacted customer service twice to hold my deliveries, as my apartment building has no buzzer and no access, and I got excellent service both times I talked with them.
The depot had them as promised and never had a problem finding them. Yes, the depot is far for many of their customers (lucky me I live in the eastern part of Ottawa), particularly for those who don't have access to a car (I do own one) and I understand the frustration but this is the way big carriers operate, in industrial settings near airports.
Compared to other carriers I have used, they are similar and are certainly not worse than the 3-letter one.
I feel sorry for all of the folks that had bad experiences.
I have contacted customer service twice to hold my deliveries, as my apartment building has no buzzer and no access, and I got excellent service both times I talked with them.
The depot had them as promised and never had a problem finding them. Yes, the depot is far for many of their customers (lucky me I live in the eastern part of Ottawa), particularly for those who don't have access to a car (I do own one) and I understand the frustration but this is the way big carriers operate, in industrial settings near airports.
Compared to other carriers I have used, they are similar and are certainly not worse than the 3-letter one.