Long time customer

I've been a long time customer. Recently they held a customer appreciation event where you had to buy $999 in elec./appliances or $699 in furniture. I wanted to purchase over $1000 worth between elec. and furniture, but not reach either idividual qualifying limit. Unfortunately I don't qualify for a discount, even though I am spending over the highest threshold they set. I am becoming more disenchanted with this store since I sent them an email earlier and never received a reply.