I have been trying to get my belongings delivered to me for over a month now. In April 2014 I hired Pacific West Van Lines to pick up my belongings from my 1bdrm apt in Peterborough, ON and deliver them directly to my new residence in Cranbrook, BC. My living arrangements changed so I notified them before the scheduled pick-up date of May 30, 2014 that they were to deliver to Kimberley, BC instead. I was assured there would be no problem but I've had nothing BUT problems from pick-up. May 30th they were scheduled to arrive at 9am - assured me this would be no problem - then did not arrive until 4:15pm following COUNTLESS excuses. Then, instead of delivering everything directly to BC as they assured me they placed my belongings in their Scarborough, ON warehouse and to this day (July 3, 2014) I cannot get a straight answer as to when they are going to finally deliver. They do not return my e-mails or phone calls, and when I am fortunate enough to get someone on the phone, they put me on hold for 30 minutes and then disconnect me. No choice now but I am going to contact POLICE! DO NOT TRUST THEM WITH YOUR BELONGINGS!
MEMBER SINCE 2014