Awful
This is the only dealer I have done business with for a new vehicle. We leased a 2007 Caravan.
The first time I brought it in was to get all the speakers replaced, as per a Chrysler Service Bulletin, so long as at least one speaker was failing, which was the case.
I was treated rudely on the phone when I explained that the bulletin guaranteed that I would have all the speakers replaced even if only one had failed, since there was a high chance that the rest would fail over time.
I made an appointment and then I brought it in I explained that I wanted all the speakers replaced as per the bulletin. The service girl looked at me like I was off my rocker. I showed her the bulletin and she sheepishly said, "well, ok then..."
When I picked up the vehicle, sure enough only one speaker had been changed out. Not sure why they bother with the service bulletins when Southbank went ahead and completely ignored head office's directives.
Another time I needed to get the van looked since the alternator warning dash light came on. I went in and the service department was closed. They told me to make an appointment online. The online service doesn't provide you with a specific time after you "submit" your request. In fact, it doesn't even confirm that the request has been received.
I went in at 8:00am, right when they open. It was a Saturday and I needed to know if the van needed service, since I had to travel out of town later that afternoon. I explained all of this to the service advisor, Dean Martin. He told me he would get to the van around 11am and call me to advise on what kind of service the van needed, if any. (Not sure why it takes 3 hours to do what a code reader could do in less than a minute.) Anyways 11am comes and goes and I call them around 11:30am asking what's happening with my van. Apparently nothing....they haven't even looked at it yet, and I was told that they were in fact never going to call me, even if they had looked at the van. Apparently calling customers is not part of this service department's mandate. I (re)explained my situation and that I was now coming in to pick up the van as I needed a vehicle. I walked over to the dealership only to find that they were putting it on the hoist. I almost lost my mind. I told them to bring it down and that they were being very disrespectful by starting to work on my vehicle only after I had called and complained AND they also knew I was coming in to pick it up since they seemingly had no interest in providing me with any kind of service.
Terrible dealer. Just dreadfully awful. If this is how they treat current lessees with vehicles still under warranty, I shutter to think of how they would treat people who aren't already customers.
This is the only dealer I have done business with for a new vehicle. We leased a 2007 Caravan.
The first time I brought it in was to get all the speakers replaced, as per a Chrysler Service Bulletin, so long as at least one speaker was failing, which was the case.
I was treated rudely on the phone when I explained that the bulletin guaranteed that I would have all the speakers replaced even if only one had failed, since there was a high chance that the rest would fail over time.
I made an appointment and then I brought it in I explained that I wanted all the speakers replaced as per the bulletin. The service girl looked at me like I was off my rocker. I showed her the bulletin and she sheepishly said, "well, ok then..."
When I picked up the vehicle, sure enough only one speaker had been changed out. Not sure why they bother with the service bulletins when Southbank went ahead and completely ignored head office's...