Buyer beware. The price may be right but there are strings attached. We ordered over 700 sq ft of tile and were told we could inspect the boxes before we take them as the tile shoppe does not allow returns for any reason.
They were not true to their word. We were forced to take broken tiles or forfeit the rest of our order... tiling had already begun. They claimed we broke the tiles during inspection (which we did not).
The treatment by staff is terrible. I don't honestly know how they are still in business.
I plan to make a complaint to the better business bureau following this email.
Buyer beware. The price may be right but there are strings attached. We ordered over 700 sq ft of tile and were told we could inspect the boxes before we take them as the tile shoppe does not allow returns for any reason.
They were not true to their word. We were forced to take broken tiles or forfeit the rest of our order... tiling had already begun. They claimed we broke the tiles during inspection (which we did not).
The treatment by staff is terrible. I don't honestly know how they are still in business.
I plan to make a complaint to the better business bureau following this email.