HORRIBLE!!!
Please anyone who is considering holding an event at the Grand Victorian....don't do it! We had our son's baptism at this venue June,2010 and the day was a complete nightmare. To reel us into booking **&%$ pulled out all the stops and once the booking was complete and they had our money staff's mannerism changed completely. The day of the baptism "nothing" went right...NOTHING. We were not given the food we asked or paid for (some courses we got something different and some courses we didn't get at all), were not given a champagne toast (which was in the contract), our $300.00 cake went into the garbage because they never cut it...and that's not everything. We had our function on the rooftop terrace. The elevator was broken so they brought guests up through the "back entrance" with gravel walkways, plywood ramps (for our guests with a wheelchair) which broke while being used and refrigeration units and pipes all around for people to see. Staff were highly unprofessional and rude to us and our guests. They completely ruined our son's baptism day and we wish that we had gone with a reputable hall instead of going "somewhere different". Each and every one of our guests left our function very disappointed....not to mention every guest vowed to "never" set foot in the Grand Victorian Convention Centre ever again. BEWARE!!! There is nothing grand about this place!! They ruined our son's day, our day and our guests day!!!
Please anyone who is considering holding an event at the Grand Victorian....don't do it! We had our son's baptism at this venue June,2010 and the day was a complete nightmare. To reel us into booking **&%$ pulled out all the stops and once the booking was complete and they had our money staff's mannerism changed completely. The day of the baptism "nothing" went right...NOTHING. We were not given the food we asked or paid for (some courses we got something different and some courses we didn't get at all), were not given a champagne toast (which was in the contract), our $300.00 cake went into the garbage because they never cut it...and that's not everything. We had our function on the rooftop terrace. The elevator was broken so they brought guests up through the "back entrance" with gravel walkways, plywood ramps (for our guests with a wheelchair) which broke while being used and refrigeration units and pipes all around for people to see. Staff...