You saved our daughter's graduation
Dear Sirs,
I called your company on June 3rd to get a quote for an SUV limo for my daughter's graduation. I spoke with Sue, who was very helpful and knowledgeable about the different types. She didn't give me a "hard sell" as she understood I was calling around to get an idea of different prices, but she did give me some helpful tips about which limos were older and which were newer.
I mistakenly went with the least expensive limo company and made an agreement over the phone. As time went by, I began to get a little uneasy - why were they so much less expensive? Were they reliable? Would they show up, or would my daughter and her friends (all of whom are due to be picked up by the limo on the way to their graduation) be left disappointed at the last minute? Yesterday I decided to confirm in writing the deal I had made verbally a few weeks ago. I'm glad I did, because the limo company reneged on the deal and told me they could not accommodate the time I requested and would have to move the engagement up an hour earlier than agreed. What would my daughter and her friends do if they were dropped at the banquet hall an hour early?
As a direct result of the very pleasant and helpful treatment I had received from Sue, your company was my first today call to find an alternate limo service. Sue was busy when I called, so I spoke to Alex, who was every bit as pleasant and helpful as Sue had been. I booked a Lincoln Navigator for my daughter and, although it was a almost one hundred and fifty dollars more than the "cheapy" deal I had gotten, I am very happy. Having dealt first with Sue and then with Alex, I am confident that your company is competent and professional and the limo ride to graduation for our daughter and her friends will go off without a hitch.
Please compliment both Sue and Alex on their excellent telephone manner and service. We look forward to doing business with you again.
Dear Sirs,
I called your company on June 3rd to get a quote for an SUV limo for my daughter's graduation. I spoke with Sue, who was very helpful and knowledgeable about the different types. She didn't give me a "hard sell" as she understood I was calling around to get an idea of different prices, but she did give me some helpful tips about which limos were older and which were newer.
I mistakenly went with the least expensive limo company and made an agreement over the phone. As time went by, I began to get a little uneasy - why were they so much less expensive? Were they reliable? Would they show up, or would my daughter and her friends (all of whom are due to be picked up by the limo on the way to their graduation) be left disappointed at the last minute? Yesterday I decided to confirm in writing the deal I had made verbally a few weeks ago. I'm glad I did, because the limo company reneged on the deal and told me...