Shocking
The manager of Molly Maids yelled at me at the phone for absolutely no reason (I wanted to schedule a house cleaning because I received a gift certificate). She was extremely aggressive and totally irrespectful. I have never been treated this way by a business.
Too bad for the money ($210!), but I do not think that I want these people to come into my house.
Comments
As owner of the company I will comment on this review. This client did phone to book a move out clean with a gift certificate - one she had been given over a year before, but never used. She was moving out of the country and now wanted to use it - she was moving in 5 days.
When Molly Maid performs move out cleans, we do the whole job or we do not come. We do not offer a partial move out service as move outs affect the party leaving, sometimes a landlord and the party coming in. If we only do a partial job, in my opinion it reflects negatively on our service as the landlord and the new party coming in may think our quality is not what it should have been (on the areas we didn't clean)
The amount of money for the gift certificate was not going to cover the entire cost of the move out so that this client would have to pay the balance. She did not want to do this and demanded that we only come for the time period that the gift certificate covered. If it was any other type of clean other than a move out, we would have been more than happy to do that but on a move out, I can not risk us not doing our full service and the landlord or new party coming in thinking negatively of our service.
As the client was moving out of country in less than 5 days she felt the gift certificate was worthless and then was upset. I did advise her that she may be able to sell the GC online for money and thus it would help, but this was not satisfactory for her. What she wanted was a refund of a GC sold over a year ago and as most of you know GC's are non refundable.
It is unfortunate as in trying to ensure our service stands for quality, service and value on move out cleans, obvioulsly this client was left not happy.