Not what I expected
I recently purchased a used vehicle from Midway Mazda with about 89 000 kms on the odometer. The price I paid was fair market value and I was told that the front brakes had to be fixed and that Midway Mazda would do the required repairs. This was all part of the deal and since it was the Friday of the Thanksgiving weekend I told them I would pick it up on Tuesday.
I did pick it up on said day and the vehicle was washed but not detailed as promised. I thought no problem since the vehicle was fairly clean anyway.The brakes were fixed as promised as they could be a potential safety issue if left as they were.
So off I go in a newly purchased used vehicle that is delivered to me, the customer, with the gas guage on empty. I guess that's the way they do it when they deliver a car at this dealership I thought. I didn't expect a full tank but I didn't expect an empty one either. I'll bring my own Jerry Can next time.
So the next day I turn the radio on and notice that the front speakers are blown so I call the salesman and told him the front speakers don't work. He says no problem he will find out who they use to fix them and he will get back to me. Good thing I decided to replace them myself because I still haven't heard from him.
At this point which is about 10 days after I bought the car, I figured I would bring it to a garage to get it serviced for the winter driving season. Within a few minutes of the mechanic getting the car on the hoist he pointed out an oil leak coming from the timing chain cover. He suggested that it should be fixed and that it should have been fixed prior to me purchasing the vehicle. That made sense to me. I called Midway Mazda and they said to bring it in so they could have a look at it. I did and the Service Department called me back and said that I shouldn' t worry about the leak and not to bother fixing it. Strange and convenient for them I thought and asked the service department who I should speak with regarding this leak. They referred me to the used car sales manager of Midway Mazda, who happened to be away on holidays, and instead they sent over his colleague from Midway's sister dealership King George Nissan.
The used car sales manager from King George Nissan basically echoed what the service department at Midway said and went on to claim that independant garages and their mechanics always find problems with used vehicles. Realizing I was getting nowhere with this gentleman I asked him where I could go from here. He suggested ownership so I left him my name and number and was told I would get a call. Still waiting.
Perhaps I was wrong with my expectations of buying a used car from a new car dealership or maybe this new car dealership. I realize that this is a used car and that it is not a certified used car. I get all that but I feel an oil leak on a vehicle with only 89kms on it should be fixed. Incidently the estimate to repair the oil leak is $700. I paid for and installed the new speakers on my own dime. My only explanation why these repairs were missed by Midway Mazda's service department is that sometimes people have a bad day or they just honestly missed the fact that the speakers were blown and the timing chain cover was leaking oil.
I gave Midway Mazda a ranking of 1 star because the people there are nice. However, if you go to Midway Mazda to purchase a used vehicle bring your own mechanic and a Jerry Can.
I recently purchased a used vehicle from Midway Mazda with about 89 000 kms on the odometer. The price I paid was fair market value and I was told that the front brakes had to be fixed and that Midway Mazda would do the required repairs. This was all part of the deal and since it was the Friday of the Thanksgiving weekend I told them I would pick it up on Tuesday.
I did pick it up on said day and the vehicle was washed but not detailed as promised. I thought no problem since the vehicle was fairly clean anyway.The brakes were fixed as promised as they could be a potential safety issue if left as they were.
So off I go in a newly purchased used vehicle that is delivered to me, the customer, with the gas guage on empty. I guess that's the way they do it when they deliver a car at this dealership I thought. I didn't expect a full tank but I didn't expect an empty one either. I'll bring my own Jerry Can next time.
So the next day I turn the radio...