kathyom20's Reviews

Terrible after sales service

Patio door installed opening the wrong way (the signed contract is for the right way). Can't fix for another couple of week. Cabinetry arriving and appliances which butt up against it. Can't guaranty it will be repaired soon. Paid someone to remove our stone step outside the patio door as the entrance was SUPPOSED to be on the other side. Now have no step outside our patio door.
Threw blinds and brackets the floor or on wood furniture
Disabled our alarm system by cutting wires..now it is calling the fire dept.
Left a mess in the garage of sawdust, cuttings
Used our other contractors shop vac and left it on our carpeted floor full of dust and dirt
Were supposed to install lower level now and upper in July due to a tight construction schedule as per our contract. Delivered them all this week and said they were installing them. Our schedule has been pushed back for our flooring installation which pushes back our contractors schedule.

Their reply " I don't know what to say"

By: kathyom20

Marlboro Window & Door Mfr Ltd

Ottawa, ON