Ridiculously unimformative.
I ordered a product in regards to internet from an internet server, and they told me I would receive the shipment on Monday. Instead, I didn't get any notification of the shipment at all that day. I waited until the next day and still received nothing and called my internet provider.
They gave me a tracking number and turns out they never even came to my address! And I have to actually go pick it up.
I would never even have known this if I didn't call for the tracking number! You guys do not leave notice or anything. Nor did you even come to my door, it just went straight to the depot. For me, commuting there and back takes 2 hrs. I am a full time student with no vehicle, and you're asking me to travel entirely to this location in this cold weather for an hour back and forth just because one of your employees didn't do their job.
I have no internet at home right now, and it's a struggle for me everyday just to access my work. People's packages...
I ordered a product in regards to internet from an internet server, and they told me I would receive the shipment on Monday. Instead, I didn't get any notification of the shipment at all that day. I waited until the next day and still received nothing and called my internet provider.
They gave me a tracking number and turns out they never even came to my address! And I have to actually go pick it up.
I would never even have known this if I didn't call for the tracking number! You guys do not leave notice or anything. Nor did you even come to my door, it just went straight to the depot. For me, commuting there and back takes 2 hrs. I am a full time student with no vehicle, and you're asking me to travel entirely to this location in this cold weather for an hour back and forth just because one of your employees didn't do their job.
I have no internet at home right now, and it's a struggle for me everyday just to access my work. People's packages ARE IMPORTANT TO THEM. Please do not just carelessly disregard it...
I've had the same problem last year where the depot was literally impossible to get to by bus, and so I had to ask a relative. Cannot stress enough how inconsiderate this company is to their customers!
Please fire all those lazy employees of yours, and update your customers on their shipping info. And don't send it to a depot ridiculously far from the subject address! There's a Purolator depot like 10 min from my house, and you had to send it to LACHINE.
Baffled. Disappointed. Not looking forward to any future services from this company!
Comments
Hello Karen4300,
I’m very sorry to hear that you had such a negative experience with our services.
If you could please send me the details at customer.care@purolator.com, I would like to follow up on this incident with local management.
The Ville St-Pierre depot is the main terminal that services your area and all shipments are returned to this location after the attempt. We understand that it might not be convenient for everyone and that is why we offer the possibility to redirect your shipment to another retail center or have it redelivered to your residence.
Please feel free t contact us if you have any questions.
Best regards,
Catherine Côté
Social Media Coordinator / Customer Care Team
Purolator Inc.www.Purolator.com
E-mail / Courriel: customer.care@purolator.com
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