EXTREMLY BAD EXPERIENCES WITH...
My name is Joe and my home is in Calgary AB.
We bought windows and installation from Canadian Windows and Doors for replacement all windows in our house with an amount over $36,000. The installation was completed in March 2013. Some windows with curves are not match with the wall but were installed with ugly features.
Since that time after the windows were installed, there were always moistures on the windows. We called the salesman Mr. Ray Wong but without any response. While the winter came, the situation got more worse: we need to clean and dry the moisture and water on the windows with several large bath towels each hour from time to time every day, otherwise; we cannot see outside from those windows and got water flows to floor from those windows.
I took pictures and emailed to both sales representative Mr. Ray Wong and the service department Alexwindows on 31st Oct. 2013. In our email to them, we requested them to send technician to view the window they sold and installed to us, and find reasons of those problems, then resolve those problems. Unfortunately we got no response from them up till today, the 26th Nov. 2013.
Again, on 18th Nov. 2013 my daughter sent pictures to head office of this company in Toronto and called this company two times on 19th and 20th Nov. 2013. Unfortunately we got no response again.
I then called 1-866 807 8064 today 26th Nov. 2013 and requested her (the one who answered my call) to send technician immediately to inspect those windows and resolve the problems immediately.
Now we are awaiting response from this company.
Any one can advise us what should we do to get this company to response and to resolve these problems on those window they sold/installed?
What is the best way to protect benefits of consumers?
Many thanks in advance!
My email address is : joezhou@outlook.com
My name is Joe and my home is in Calgary AB.
We bought windows and installation from Canadian Windows and Doors for replacement all windows in our house with an amount over $36,000. The installation was completed in March 2013. Some windows with curves are not match with the wall but were installed with ugly features.
Since that time after the windows were installed, there were always moistures on the windows. We called the salesman Mr. Ray Wong but without any response. While the winter came, the situation got more worse: we need to clean and dry the moisture and water on the windows with several large bath towels each hour from time to time every day, otherwise; we cannot see outside from those windows and got water flows to floor from those windows.
I took pictures and emailed to both sales representative Mr. Ray Wong and the service department Alexwindows on 31st Oct. 2013. In our email to them, we requested them to send technician to view...