Do not purchase the computer extended warranty as it is a joke. You will be without your computer for 4 weeks each time it is sent in. They repaired my original problem & created another one that they claim they cannot recreate. Everyone you speak to in customer sevice require 48 hours to respond. If you ask for a supervisor, they will not call you back. I called the US Chairman & Chief executive Officer Ron Sargent& their office took two days & three calls later to get someone from Staples Canada to call me back. Do not bother to escalate as Steve Matyas-President will not speak to you. He is out of touch with his customer base! My advise.....buy your computer elsewhere. Stay away from Staples Business Depot.Customer satisfaction is definitely not a priority.
Do not purchase the computer extended warranty as it is a joke. You will be without your computer for 4 weeks each time it is sent in. They repaired my original problem & created another one that they claim they cannot recreate. Everyone you speak to in customer sevice require 48 hours to respond. If you ask for a supervisor, they will not call you back. I called the US Chairman & Chief executive Officer Ron Sargent& their office took two days & three calls later to get someone from Staples Canada to call me back. Do not bother to escalate as Steve Matyas-President will not speak to you. He is out of touch with his customer base! My advise.....buy your computer elsewhere. Stay away from Staples Business Depot.Customer satisfaction is definitely not a priority.