TOLD TO LEAVE??? ALI - THE GM = WORST...
Very disturbing and disgusting customer service by the General Manager - . I did a same day reservation for a cargo van as I only needed to drop off a queen size bed to my in-laws. I reserved it for the morning. I called back to reserve a furniture dolly, but the sales rep told me there is no need to reserve the dolly, because they have it in stock. Approx 30 min later I arrive. Upon arrival, I spoke to Ian front desk sales, who was very helpful. The cargo van was there but no furniture dolly. I really needed the dolly to get the job done on my own. Ian then volunteered to look into every truck on the lot to see if there was an extra dolly. There was none, and I was a bit upset. The General Manager overheard and simply said there is nothing they can do as they are all gone. He then asked me to go outside so he can show me how to use a utility dolly, but I refused to go outside. I then told Ian its okay I will just rent the truck, I will ask a friend to help me move the bed. I gave him my license and my visa card. The GM came back to the counter looked at me and tried to convince me to rent a utility dolly. I refused and said "all I wanted was an apology that there were no furniture dollys even though I called in and tried to reserve one, that's the customer service that should be provided". At that moment, another front desk rep said, "well thats your customer service". I brushed that comment off and continued to speak with Ian as he was asking me how many kilometres I will be using. All of a sudden, we were interrupted by the GM and he took my license and handed it to me and asked me to leave. I was completely caught off guard. I asked why and he said, "we don't want your business - just go". I asked for his business card and he gave me a flyer with his picture on it and again told me to leave. I waited in my car for a moment to gather my thoughts with my wife and I then called the U-haul head office. Eventually I spoke to a customer service rep named Jason, who was very helpful. He called the GM, then called me back and apologized on U-hauls behalf and asked me to go back in. This time the GM didn't even really look at me, Ian got my info and I rented the truck. Ian also apologized quitely to me. As the transaction was complete the GM insisted I take the utility dolly for free, and this time I just let him show me how to use it, just so I can get out of there. When I was done, I returned the truck, and Ian was at front desk. He then apologized again and said that the GM "gets upset like that". (If I didn't need to rent the truck that day I wouldn't have come back.) I had a friend and my wife who witnessed Ian's apology as I did nothing wrong. Another customer that was behind us over heard our converstation and said he too will not return because of the GM. DO NOT EVER GO TO THIS LOCATION - UNLESS THE GM IS FIRED OR AT LEAST DEMOTED!!!!
Very disturbing and disgusting customer service by the General Manager - . I did a same day reservation for a cargo van as I only needed to drop off a queen size bed to my in-laws. I reserved it for the morning. I called back to reserve a furniture dolly, but the sales rep told me there is no need to reserve the dolly, because they have it in stock. Approx 30 min later I arrive. Upon arrival, I spoke to Ian front desk sales, who was very helpful. The cargo van was there but no furniture dolly. I really needed the dolly to get the job done on my own. Ian then volunteered to look into every truck on the lot to see if there was an extra dolly. There was none, and I was a bit upset. The General Manager overheard and simply said there is nothing they can do as they are all gone. He then asked me to go outside so he can show me how to use a utility dolly, but I refused to go outside. I then told Ian its okay I will just rent the truck, I will ask a friend to help me move the bed. I gave...