jmartinez's Reviews

TOLD TO LEAVE??? ALI - THE GM = WORST...

Very disturbing and disgusting customer service by the General Manager - . I did a same day reservation for a cargo van as I only needed to drop off a queen size bed to my in-laws. I reserved it for the morning. I called back to reserve a furniture dolly, but the sales rep told me there is no need to reserve the dolly, because they have it in stock. Approx 30 min later I arrive. Upon arrival, I spoke to Ian front desk sales, who was very helpful. The cargo van was there but no furniture dolly. I really needed the dolly to get the job done on my own. Ian then volunteered to look into every truck on the lot to see if there was an extra dolly. There was none, and I was a bit upset. The General Manager overheard and simply said there is nothing they can do as they are all gone. He then asked me to go outside so he can show me how to use a utility dolly, but I refused to go outside. I then told Ian its okay I will just rent the truck, I will ask a friend to help me move the bed. I gave...

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By: jmartinez

U-Haul Moving & Storage at Warden Ave

Scarborough, ON