WOW
I was waiting this morning for my packages and even peeking outside the window from time to time because the last time I checked at 7:35 it said my packages are in a vehicle to be delivered. An hour later, I checked online again and it said that I missed the delivery... Which is bullshit because I was home all morning and nobody even rang my doorbell. I don't know if your drivers just don't give a shit anymore, but this is the 3rd time it has happened to me! WTH is this service? The last time I just didn't bother picking up my stupid package because there is no way I'm taking the bus to Ville St. Pierre and lose 2 hrs of my life. With all the complaints on here, I am surprised no one is doing anything! I am extremely dissatisfied with your service, and safe to say I am never going to use Purolator because the service is unimaginable. If I could give this zero star, I would!!
Comments
Hi JessicaLisa03,
I’m very sorry we disappointed you.
The term “Missed delivery” means that the delivery had to be rescheduled to the next business day. It could be because of the weather, mechanical issue or high volumes. Please email me the tracking number. I would like to look into this and be able to provide you more details on this particular situation.
Thanks,
Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp