jerryo's Reviews

Review

Recently had a water heater installed and was not happy with how you get to pricing. The system they have is opportunistic. When you try to get a budget price over the phone they skirt this issue and state they have to come out and give you a quote for $69.00. When I state that I have a budget already, they do not want to get into pricing and want you to commit to a service call. Since I had limited options and needed service, I fell into this trap and paid $560.00 more (50% higher) than my other estimate. I was a stupid consumer and that is my fault. After I told this story at work, a colleague at work stated that is why he never used them because he experienced the same thing --- obviously he was smarter than me.

I will not recommend Neptune because of this practice and will not use them in my personal or business dealings in the future

By: jerryo

Neptune Plumbing

Calgary, AB