Pity about the Pick up ....
I can't thank Tracy enough for always being available & reassuring even after hours, she definitely made the move bearable ( we moved from northern Ontario to PEI ).
The contractors arrived at 8am in a truck that we didn't think looked big enough for our belongings. They were fairly quick & polite, despite only one of the three apparently speaking English which made communication a bit difficult. However they marked walls & door frames as well as making a small hole in the wall moving the fridge freezer, smashed 2 light switches & a wall socket which took some grovelling with the landlord when we handed the house back. So as the day went on it became apparent that all our stuff wasn't going to fit as we expected & I noticed things that were being left behind in rooms even though they were adamant that everything would fit. After dragging our mattress down the drive with no cover on then dropping it on the ground & dropping my barbecue which broke the hinge on the side burner ( they tied it to the roof upside down ) they then left. On checking the paperwork it became apparent that every single item that they had packed was listed as; incomplete, dented, scratched, marked, broken, warped, torn or bent which clearly wasn't the case. Anything that was packed/boxed by ourselves was marked as "unknown".
The estimate they left me with 1200-1500lbs of belongings even though a lot of which I ended up having to GIVE AWAY as we loaded up our van & had nowhere to store it.
I explained to Tracy how hurt we felt that stuff was left behind & our stuff being ill-treated & described & she promised to make it right on the delivery of our stuff.
Well she did, the weight ticket went up by 3000lb which after reading the reviews I had budgeted for.
The guys that brought our stuff were amazing, all polite, all spoke english, extremely professional & brought our stuff on a tractor trailer unit which is what we were expecting the first time around. They brought it in and within two hours had put everything in the correct rooms and sheds without being asked ( I wish these gentlemen had loaded us )
We have lasting memories of kingsway, every time I look at the dishwasher I look at the scratches from the floor on one side & the dents on the other side from it being stood on. My 2 month old barbecue has a cooking grill smashed, a door dented, a snapped castor wheel & the stove top burner flap won't work as the hinge is snapped. The flap for the indoor stove light is smashed off. As well as having to replace all the stuff they didn't bring as their truck wasn't big enough & I couldn't fit in.
Its a pity that different contractors are used because some are amazing but some are amazingly bad.The girls in the office are wonderful & even with the extra weight when our stuff was weighed it was on the cheaper side of the quotes I had. I am looking to ship internationally & would give Kingsway another chance with the understanding that I have to spell out what is needed.
I can't thank Tracy enough for always being available & reassuring even after hours, she definitely made the move bearable ( we moved from northern Ontario to PEI ).
The contractors arrived at 8am in a truck that we didn't think looked big enough for our belongings. They were fairly quick & polite, despite only one of the three apparently speaking English which made communication a bit difficult. However they marked walls & door frames as well as making a small hole in the wall moving the fridge freezer, smashed 2 light switches & a wall socket which took some grovelling with the landlord when we handed the house back. So as the day went on it became apparent that all our stuff wasn't going to fit as we expected & I noticed things that were being left behind in rooms even though they were adamant that everything would fit. After dragging our mattress down the drive with no cover on then dropping it on the ground & dropping my barbecue which broke the hinge on the...