Fraudulent Roof Installation by Sam...
Unfortunately our experience has been horrible to say the least with this company particularly Sam.
We agreed with Sam of Sam and Crew Exteriors to remove the old roof and install a new roof on our home . It was agreed that he will install high quality of roof with metal valleys and HD grade shingles for which he provided the weblink for specifications. He also stated that these shingles have 4 layers of glue and will have 5 years warranty. The specifications referred mention that these shingles can withstands wind speeds of up to 210 km/hr. The new roof was installed by Sam in July 2016. In first week of May 2018 there was a wind storm in Toronto area of reported winds up to 160 km/hr. During this storm some shingles blew off our roof. We contacted Sam to come and have a look at the damage but he refused to come terming it as an act of God. When we told him that we reserve our right to challenge him in court he in fact made some racial comments ( like you sound like people off the boat) and said that judge will laugh at us if we went to the court. Following this we contacted various roofers to repair the damage, who said that this is a messy job with numerous problems with installation and we will have to replace the whole roof. We then contacted a qualified roof inspector to inspect the roof who gave us a report pointing out a number of installation discrepancies.
1 - Old roof is not completely removed.
2 - Three different types and colors of shingles are installed
3 - Metal valleys were not installed as agreed. To this Sam argued that closed valleys is a more modern way and in fact these are better. In fact these valleys improperly installed show caulking at shingles in attempt to prevent water ingress. Which is against the standard installation practice.
3 - The installation has several other deficiencies from the standard practice of recommended installation norms as pointed out in the report.
In conclusion according to the certified inspector :
THIS INSTALLATION IS ENTIRELY DEFICIENT AND COULD BE CLASSED AS FRAUDULENT.
Be careful in dealing with this company.
Unfortunately our experience has been horrible to say the least with this company particularly Sam.
We agreed with Sam of Sam and Crew Exteriors to remove the old roof and install a new roof on our home . It was agreed that he will install high quality of roof with metal valleys and HD grade shingles for which he provided the weblink for specifications. He also stated that these shingles have 4 layers of glue and will have 5 years warranty. The specifications referred mention that these shingles can withstands wind speeds of up to 210 km/hr. The new roof was installed by Sam in July 2016. In first week of May 2018 there was a wind storm in Toronto area of reported winds up to 160 km/hr. During this storm some shingles blew off our roof. We contacted Sam to come and have a look at the damage but he refused to come terming it as an act of God. When we told him that we reserve our right to challenge him in court he in fact made some racial comments ( like you sound like people off...