I bought a 2016 1200 XL Custom Sportster in August 2016. The bike was late arriving and when I spoke to the manager Greg about it he not only reassured me that they were dealing with the issue but also gave me a gift certificate for $500 as an apology for the inconvenience. The parts I ordered ... windscreen, hand grips, slip ons, mustang seat all arrived when promised and without a hitch. As far as the service department goes they do everything we are paying them to do and there are charts on the wall in front of the service desk that outline the maintenance schedules and what is being done in maintenance and service. I also showed up unannounced a number of times and no matter how busy any of the staff were they always took the time to answer my questions until I understood. Mario was amazing and also Paul and all the tech's and mechanics. Davies is amazing and I trust them. I am truly sorry for those of you that had a bad experience. Mine has been amazing.
I bought a 2016 1200 XL Custom Sportster in August 2016. The bike was late arriving and when I spoke to the manager Greg about it he not only reassured me that they were dealing with the issue but also gave me a gift certificate for $500 as an apology for the inconvenience. The parts I ordered ... windscreen, hand grips, slip ons, mustang seat all arrived when promised and without a hitch. As far as the service department goes they do everything we are paying them to do and there are charts on the wall in front of the service desk that outline the maintenance schedules and what is being done in maintenance and service. I also showed up unannounced a number of times and no matter how busy any of the staff were they always took the time to answer my questions until I understood. Mario was amazing and also Paul and all the tech's and mechanics. Davies is amazing and I trust them. I am truly sorry for those of you that had a bad experience. Mine has been amazing.