Hilariously poor service
I wish (sigh) that I'd read these reviews before ordering my Dell desktop fifteen days ago, but their nice television ads had me believing.
Firstly, their estimated delivery date of September 22 seemed a mite slow-pokey, and then that was quickly modified to yesterday (September 26).
I was mighty surprised when my Tracking efforts showed my computer as having been delivered, because I was pretty certain I didn't have it. I telephoned Purolator, where I was curtly informed that yes, indeed, the delivery had been signed for by Alan in Mississauga and Purolator's work was done. Nobody seemed concerned that I live near Montreal and do not know anybody in Mississauga and - anyway - would Alan be paying my credit card bill?
So I called Dell, where it was confirmed that Alan had my computer and it would soon be further on its way.
"When?" I dared ask.
"We just don't know that yet," replied Mr. Khan.
"But it's already been over two weeks," I bleated. "I've had equestrian tack from South America and a trampoline from Texas delivered faster. And Amazon's seemingly at my door before I close their order window."
"We can't deliver quickly like that...," explained Mr. Khan, adding the oddest rationale I've heard in eons: "...because we're a computer company."
In fairness, though, they did send me an e-mail promising to investigate my case and inform me once information became available. However, they noted, I "may not hear from (them) for a few days."
Because - I suppose - they're merely a computer company: but one that delivers by covered wagon and communicates with smoke signals.
I shudder to think how their customer service will be once - and if - I ever do see my Dell computer.
I wish (sigh) that I'd read these reviews before ordering my Dell desktop fifteen days ago, but their nice television ads had me believing.
Firstly, their estimated delivery date of September 22 seemed a mite slow-pokey, and then that was quickly modified to yesterday (September 26).
I was mighty surprised when my Tracking efforts showed my computer as having been delivered, because I was pretty certain I didn't have it. I telephoned Purolator, where I was curtly informed that yes, indeed, the delivery had been signed for by Alan in Mississauga and Purolator's work was done. Nobody seemed concerned that I live near Montreal and do not know anybody in Mississauga and - anyway - would Alan be paying my credit card bill?
So I called Dell, where it was confirmed that Alan had my computer and it would soon be further on its way.
"When?" I dared ask.
"We just don't know that yet," replied Mr. Khan.
"But it's already been over...