Horrendous customer service
I travel and work in many different countries; especially in Asia. In Asia I always receive the utmost politeness and customer service attention. I have always felt welcomed, and treated as if I were a special guest overseas. But as soon as you come back to this side of the ocean and walk in to a place like Shoeless Joe's you are made to feel like your are making them "do a job"by going out of their way to greet you and find you a place to sit. My experience at Shoeless Joe's was totally negative. The concierge did not bother to greet me, the manager on duty didn't bother to extend a welcome, and they seemed bothered that I requested from them a single seat to watch HNIC on a Saturday when it was a UFC fight nite. Because I was there to watch hockey I was treated as if I were some kind of unwanted guest crashing a party. In addition the service was totally slow, and I had to ask for service more than once. On top of that they proceeded to click off the hockey game which I was watching; as the manager snapped at me "Ïts fight nite". So naturally not being very happy with the way I was treated, I decided they were not worthy of a tip. I had to seek them out just to get my bill. But then the "ugly"waitress behind the bar decides to call me out in front of the whole bar saying I did not leave a tip. There is no rule you have to leave a tip for bad service; and if you have no intention of setting foot in their establishment again. If they want a tip, the be polite, courteous, pay attention to your guest and offer prompt service. Shoeless Joe's is run by a very arrogant and uncaring ownership. I ask anyone who reads this review to boycott this restaurant.
I travel and work in many different countries; especially in Asia. In Asia I always receive the utmost politeness and customer service attention. I have always felt welcomed, and treated as if I were a special guest overseas. But as soon as you come back to this side of the ocean and walk in to a place like Shoeless Joe's you are made to feel like your are making them "do a job"by going out of their way to greet you and find you a place to sit. My experience at Shoeless Joe's was totally negative. The concierge did not bother to greet me, the manager on duty didn't bother to extend a welcome, and they seemed bothered that I requested from them a single seat to watch HNIC on a Saturday when it was a UFC fight nite. Because I was there to watch hockey I was treated as if I were some kind of unwanted guest crashing a party. In addition the service was totally slow, and I had to ask for service more than once. On top of that they proceeded to click off the hockey...