Not impressed with general manager!
I had my son's 6th birthday at Ezone as we had been there for others' birthdays.
We had approx. 15, 6 year old boys at the birthday party. As you can imagine, they were very excited and rowdy. Boys will be boys! That is why we chose to have the birthday at this facility THINKING it is a kids friendly place.
The boys had an absolute great time. However, in between the pizza time and laser tag time (which was delayed) the boys got bored in the party room and they were running up and down the hallways. The manager there, Scott, in front of all the parents scolded me that the kids were interrupting other groups game time, and that the boys had to wait in the party room until it was their turn. I explained that they are bored of waiting and how can i possibly hold 15, 6 year old boys in that room? He scolded that THAT IS YOUR RESPONSIBILITY.
How dare he, in front of all those parents talk to me in that way!!!??? How dare he! Very unprofessional, as if there is something that is not right he could have spoken to me in private, which i would have greatly appreciated.
Never again will i have a birthday party here! I spent $500 on this party which was not an issue, but having been scolded like a little child by Scott was very disappointing.
When i explained to my husband what had happened, i literally had to hold him back from going to talk to Scott ( and i do not mean talk!)
There were no apologizes, no thank yous, and no appreciation at all.
Very upsetting and EMBARRASSING!
Most likely this review will be deleted, which in that case i will bring this up to the owner of this venue.
Very dissatisfied!
I had my son's 6th birthday at Ezone as we had been there for others' birthdays.
We had approx. 15, 6 year old boys at the birthday party. As you can imagine, they were very excited and rowdy. Boys will be boys! That is why we chose to have the birthday at this facility THINKING it is a kids friendly place.
The boys had an absolute great time. However, in between the pizza time and laser tag time (which was delayed) the boys got bored in the party room and they were running up and down the hallways. The manager there, Scott, in front of all the parents scolded me that the kids were interrupting other groups game time, and that the boys had to wait in the party room until it was their turn. I explained that they are bored of waiting and how can i possibly hold 15, 6 year old boys in that room? He scolded that THAT IS YOUR RESPONSIBILITY.
How dare he, in front of all those parents talk to me in that way!!!??? How dare he! Very unprofessional, as if...