Claimed attempted delivery

I waited outside from 9 AM to 1PM (4 hours!)and to my surprise the tracking was updated saying an appointment has to be made for a rescheduled delivery at 1:03pm. I was outside the whole time and never even saw the truck drive by! Mind you this is the day i'm moving into my new apartment so there's no buzzer and I waited out of courtesy to help the courier carry in this dresser (112 lbs). I called Purolator to ask about this and customer rep was sympathetic and also unsure why the truck didn't even show up. He made a note of it and sent a message to this depot to ask them to call me to schedule a smaller delivery window. Guess what? They never called me.

So I guess I'm going to have to wait again, but I won't be surprised if they no show once more. In the future, I will be requesting the merchant I made this purchase from use a different courier at my expense. This is complete nonsense and a waste of my time. The other reviews seem to be in line with what I'm experiencing. I'm not sure why Purolator appears to not have done anything to fix things at this depot