apprehensive at first, but turned out...
I had an accident a few weeks back and my car was towed to this shop afterwards. I agreed to have it towed there because the driver stated (correctly) that they are a State Farm Insurance approved shop. They provided a rental, I signed some papers, and went off to work. I later did a bit of research online and stumbled upon bad reviews here and at another site.. it left me uneasy and I wanted to get my car out of there. By this point Lyons had already taken the car apart to inspect the damage and they were hesitant to let it out of their shop, stating that I had signed an authorization for them to asses the damage- which was true.
After some back and forth with their shop and my insurance agent I decided to let it go and have them conduct the repairs. The SUV needed both driver side doors fixed (replaced), the front fender repaired, and the front left suspension repaired. They took about 2 weeks to do the work and the finished product was immaculate. They cleaned the car inside and out, and the body and paint work was great. The suspension seems to have been fixed properly also as the car drives the same way it did before I got hit. They also called me along the way to see if I wanted to come inspect the work before paint.
I was apprehensive because of the bad reviews, but they did a great job. Something to keep in mind is that thye're a very busy shop, and while there are always bound to be some bad customer experiences (as with any business) it's beneficial to keep in mind that most folks won't bother to write a good review, but bad reviews will always get posted.
I had an accident a few weeks back and my car was towed to this shop afterwards. I agreed to have it towed there because the driver stated (correctly) that they are a State Farm Insurance approved shop. They provided a rental, I signed some papers, and went off to work. I later did a bit of research online and stumbled upon bad reviews here and at another site.. it left me uneasy and I wanted to get my car out of there. By this point Lyons had already taken the car apart to inspect the damage and they were hesitant to let it out of their shop, stating that I had signed an authorization for them to asses the damage- which was true.
After some back and forth with their shop and my insurance agent I decided to let it go and have them conduct the repairs. The SUV needed both driver side doors fixed (replaced), the front fender repaired, and the front left suspension repaired. They took about 2 weeks to do the work and the finished product was immaculate. They cleaned the car...