Beware
Failed Vehicle Inspection "
- Tom Howell
As we are from the Province of New Brunswick and had to return our leased vehicle by early June, we purchased a used Dodge Journey from Red Hill Toyota. Before taking ownership of the vehicle I inquired about a shudder in the brake system and was informed that it was just the anti lock brake system kicking in. As I am not a mechanic, I believed Marco. We used the car sparingly in Ontario as we were staying with my daughter.
Upon returning to New Brunswick we had to have our vehicle go through a N.B. Motor Vehicle Inspection, which is required to operate a vehicle registered in NB. It failed because of the front rotors and pads not meeting safety standards. Red Hill would not accept any responsibility even though there were less than 4000 kms put on the vehicle. The company that inspected my car stated that the car was not road worthy because the rotors were very corroded and required replacement. It should have been corrected before the vehicle left the shop.
I spoke to both Marco and Jon Kirk (used car manager) about this problem and they stated their mechanic had passed the car before it left the shop, as required by ON law. Jon stated that the car had 50% brake wear when I drove it off the lot and they would not accept any responsibility. Maybe they should have checked the rotors as well.
Marco came across as an honest salesman and as a previous Toyota customer of the Toyota Franchise, I trusted Red Hill Toyota. I believe that somewhere in the system someone overlooked or let slide the fact that the rotors were so bad. I spent $500.00 + for replacement.
Not happy with this Franchise. There are others in the area, check them out first.
Failed Vehicle Inspection "
- Tom Howell
As we are from the Province of New Brunswick and had to return our leased vehicle by early June, we purchased a used Dodge Journey from Red Hill Toyota. Before taking ownership of the vehicle I inquired about a shudder in the brake system and was informed that it was just the anti lock brake system kicking in. As I am not a mechanic, I believed Marco. We used the car sparingly in Ontario as we were staying with my daughter.
Upon returning to New Brunswick we had to have our vehicle go through a N.B. Motor Vehicle Inspection, which is required to operate a vehicle registered in NB. It failed because of the front rotors and pads not meeting safety standards. Red Hill would not accept any responsibility even though there were less than 4000 kms put on the vehicle. The company that inspected my car stated that the car was not road worthy because the rotors were very corroded and required replacement. It should have been...